Dear Mr. Cahill,
I just had what I think is a great idea . It involves how to get school aged children booked more evenly throughout the year. Thus avoiding the ups and downs in Children program staffing during the year. A lot of schools now have programs that parents on their home computers can check on their child’s progress in school daily and even get assignments for students that are off sick. What if Carnival during the school year set up an education package for school aged guests . A program like this could even let grandparents take their grandchildren on cruise with them.
A form that could be presented to the students teacher before the cruise explaining the program and getting his/her approval of the students time off from school if taking part in the Carnival Education Package.
Interesting idea Ed, Carnival should appricate folks like you.
NO!!!!
The only reason we still cruise with Carnival is that I can sail with school is in session and avoid the kids!!!!
Princess Linda
On June 14th I went on acruise (th Legend) and fell down the stairs gettin on the tender for an excursion. There were no handrails for me to grab to prevent this fall. Since then ,Carnival will take no responsibility. Obviously, this was negligence on their part. The rest of the cruise was over for me, I could do nothing. I expected Carnival to give us another cruise since they did not take the steps need to protect their passengers. By the way I am 61yrs. old.
_____________________________________________
Sorry to here about your fall. This is not a Carnival blog. It is a blog by me about John Heald and Carnival. So I suggest you write to Carnival as this my not be viewed here by anyone at Carnival.
As you said you fell getting on the tender because there was no handrails. I’m sure Carnival would like to know how you put handrails between two ships bobbing in the water. If you have an idea let them know when you write them. Everytime I got on a tender there was a person from the tender standing there to take my hand and help me down the steps. When I got off the tender there is a Carnival person there to take my hand.
Dear Mr. Cahill: at this time the Carnival Triumph is docked at the Maine State Pier in Portland about 1/3 of a mile from my home. Unfortunately, the ship is playing very loud music which is what I have to listen to even with the windows closed. I called Carnival and talked with several employees about this problem. I was told that there was no Carnival ship in Portland, Maine today, and was even told by one employee that Carnival never sends cruise ships to Portland!
I’m not asking that the ship not play music, but rather, please turn down the volume. Thanks.
From:
“Doug Lehman”
Add sender to Contacts
To:
“Deb Lehman”
— On Mon, 10/12/09, Doug Lehman wrote:
From: Doug Lehman
Subject: Re: Scooter Rentals……… info
To: ” Justin (CCL)Rickert”
Date: Monday, October 12, 2009, 6:36 PM
Hey Justin,
Thanks for the info on the mobility scooters. I contacted all of them for now. The prices seem extreme to me but I am sure they are getting a $25 pickup and delivery fee each time. So take away $50 and it is still too high. They are wanting $175 -$225 . My wife got one for $75 in Vegas and that was $25 less than the previous time.
Here is a suggestion for your next conference meeting at Carnival – Seriously. Carnival could have say 10-15 mobility carts for rent on each cruise ship ready and available for their customers and make the rental fee $75 rather than make their return customers “jump through a bunch of hoops” to get this service provided. Carnival could most likely buy these in bulk for what……….$375 a piece. They would be paid for after 5 or 6 rentals. They would make back easily 10 – 15 times the money on their investment and throw them away or donate them to charity and take the write off. I am giving you this info first to see if you can possibly get some “Brownie Points” for customer suggestion then I will send info to CEO Carnival Cruises see if it interest him. I know that in today’s market businesses are always looking for ways to improve profits as well as customer satisfaction and special services well – Here ya’ are.
There are a lot of potential cruisers that would gladly spend money where they maybe feel that they can not or are not able to go on a cruise because of their health restriction situation. They are as deserving as the rest that do not have health related issues.
Thanks in advance for taking the time to help us with our situation my wife already speaks highly of you so no problem there. Again …….Thanks…Doug Lehman /aka future guests on Carnival Sensation Cruise Nov 1-5, 2009
PS: The last entry that you sent me seems to be obsolete: Randle Medical Supply 1-800-753-1222 so you might want to update your info sheet but try them see if you get the same results…Doug
— On Mon, 10/12/09, Rickert, Justin (CCL) wrote:
From: Rickert, Justin (CCL)
Subject: Scooter Rentals
To: “‘djlehman@yahoo.com’”
Date: Monday, October 12, 2009, 1:36 PM
Below are the companies that we use for the rentals of wheelchair and scooters. Please be sure to inquire about the weight of the scooter, as currently you are not in a wheelchair accessible balcony and the scooters are not able to be parked in the hallway overnight. You may need to lift the front and back to put it into your room!
Hi Gerry,I have 14 people coming on your cruise so far with 6 more getting ready to book for my daughter senior trip.Unfortunatly 1 of the kids dad lost his joband he can no longer come so all I want to do is switch a name but you guys are telling me its going to cost me 250.oo .I don’t have alot of money but want to make this an amazing trip for my daughter.Its not like we are cancelling our trip we just need to change the name I have talked to a couple diffrent different people and noone can help me they say they will give me a credit to use on a diffrent cruise but with my daughter getting ready to go to collage this will be our only cruise for awhile maybe in a few years my husband will actually get to go on a cruise by ourself.I want to be able to tell people what a wonderful experience we had but so far this hasn’t been the best.Please let me know what your response is I work at Costco and know my boss Jim Senigal would find me a way around this hes the best hopefully your as wonderful as him.My # 503-816-6514.Look forward to hearing from you noone would give me your # or a way to get hold of you I found you on google Jill Fraser
Dear Mr. Cahill,
My husband and I have scrimped and safed to take out next cruise. We paid West coast to the sum of 3995.00 plus we put down 999.00 as a down payment, then we paid all the payments now they say that they have canceled our cruise. because of $68.00 bill that we did not recieve, but they did accept out $299.00 extent payment with no problem. I would like to know if you are in the right area to help seeing’s how everyone I have tried to talk to has sent me to another agent. I have ask to talk to a supervisor, but evedently you don’t have and of those either. I’m really upset be cause the harder I try to solve this the worst it gets
CAN YOU HELP or we dead in the water. If I were
rich if would be different. I would really like a response the works of me.
Sincerely,
Judy and Darrell Creamer account #68532
Carnival Cruise was the worst vacation ever. I just got back from what should have been a nice little 7 day get away from Galveston to Grand Caymans, Montego Bay, and Cozumel. My husband, myself and our 20 month old twins. I knew going into it that they did not have child care for under 2 all the time, but they did offer some hours and there was “open” playroom time for the under 2’s.
It started off bad straight away. We finally get to our room and there is a queen bed and bunk beds. Now it did have on my reservation that I needed 2 (TWO) cribs. Well of course the cribs were not in the room when we got there, but understandably so, there was no room!!!
I have been on Carnival before and I’m well aware of the size of the rooms, but I had never been on the Conquest and I did opt to upgrade for a larger room with balcony, (which I had never done before). I of course called Carnival before booking to really understand the rooms and if they would fit us. Of course they said “yes, of course, no prob. plenty of room”… and we get there and no room. They actually said maybe we could put the babies in the bunk beds and put pillows around them!!!! REALLY, 20 month olds would be out that stateroom in 5 seconds flat!. Then the bring in the 2 cribs and put 1 next to our bed and one at the foot of the bed. (remember there are also bunk beds in the room). So now we can’t move, we have to walk on the bed to get to the other side, and that nice upgrade to a balcony does us no good because the crib blocks the door so it can’t be used. After expressing this is not going to work they tell us time and time again that they are full and there is nothing they can do. We wasted the whole 1st day dealing with this issue. With 2 very tired toddlers it was not a good start. By about 8pm they found us another room and moved us. And could not understand why we were so upset they did “fix “the problem. HELLO, we only wasted our 1st day dealing with this crap. They least they could of done was credit us back for our 1st day a true waste! But nope, nothing for our inconvenience! My husband said, “if this was a hotel I would of left , but we’re stuck on this ship”, and the wonderful idiot of a guest service manager said “well you can get off at the 1st stop in Jamaica”.. WHAT??!!?? Really. All of our bags and 2 toddlers just get off in another country, GREAT response!!
So on to the other issues.
Again knowing since our twins did not make the 2 yr cut off for the camp we were told that for a fee we could leave them there sometimes and still enjoy our vacation. There is “family time” in the playroom for the smaller toddlers from 12-2pm. OK another GREAT rule. Did Carnival call every daycare and ask “when do the toddlers take naps?” and then just pick that time. I have yet to meet a toddler that is not napping from 12-2pm. BUT we wanted them to have playtime so we pushed their naps (not easy and I don’t recommend, but they needed to be able to play (if just for a short time) in a safe run free environment. What they failed to say was that the 4 of the 7 days there is NO “family playtime” and on the inshore days when we could drop them off (for a fee of course) we had to pick them up by 12. Well we got in to Mexico at 10am, not sure how they thought we would go enjoy Mexico if we dropped them off at 10am and it takes 30 mins to debark and 30mins to reboard and we had to pick them up at 12!! Again GREAT planning Carnival.
They say that they are “family friendly” and next to Disney they are the best kids cruising line out there..yadad,yada.. and they unlike others allow 2 year olds in camps… so I did think they would be more family friendly. To my shock I was surprised that the only baby changing station I could find was on the 12deck that the very front of the boat. Which is super helpfully when the food is on the lower decks at the very end of the boat.
On the other hand because the services we’re so terrible we ended up saving a tons of money. The $400 I would of spend in the salon, the $60 at the point restaurant, the countless drinks at the bar at $7 a pop, and the pro $500 at the casino we would of spent. I would of rather spend that money and had a good time, but we made it threw and with all the issues and problems that came up the only thing that made us say “we will NEVER cruise with carnival again” is the way the management handled us. Really you’re in a SERVICE industry, why is the customer service so lacking??? The complete “we did our job (even though a day late) so screw you” attitude will catch up with Carnival. And I’m sure my family’s cruising 2 times a year will not even put a dent in the Carnival cash flow, I will be more than happy to keep sharing my experience OVER and OVER and OVER again. I love the internet, I will be posting this email for a very long time.
My wife and I whenever we see families with toddlers on a cruise we say ” why would anyone bring toddlers on a cruise” for the reasons you mention. How do the parents expect to enjoy the cruise not being able to do all the things people take a cruise to do.
I hope you posting this letter will warn those with toddlers to think twice before going on a cruise unless someone else is going with them to share watching the toddlers. Allowing all to have some free time to enjoy the ship.
Plus since you have cruised before and said “I’m well aware of the size of the rooms” what did you think they would do remodel a cabin to hold the 2 cribs.
BIG ED
wow, that was the most ignorant response I have EVER read…..
nobody cares… have a nice day
You may want to think again before booking kids on Carnival.
We just cruised on the Carnival Destiny. We had a port change 3 days prior to our sailing. Too late to do anything about it.
What is worse, Carnival has been having issues with the Destiny since September, 2009. Most recently they had to divert a sailing ‘in progress’ on 1/18/2010.
You would’ve thought they could notify the passengers on a cruise sailing on 1/30/2010 long before 1/27/2010.
They don’t care, though. To them, they feel no responsibility. Carnival thinks it is okay to withhold information from its passengers until the very last minute. Of course, that is to trap them in their travel plans.
Do you know how much it was going to cost me to change just my airline reservations?
Stay off of Carnival! Seriously, read the reviews on Carnival’s own website. There are words used such as ‘fraud’…not that I am using that term…I would call it more of a ‘bait-and-switch’.
Responsible notification would’ve provided other opportunities.
Hello there,
The idea of having on-board wheelchair and scooter rentals or loaner for guests is a nice idea. They could let you know when they booked the cruise if they were going to need one. Until then, we are thrilled to continue renting these items to your guests when sailing from the Long Beach, CA area or going to Disneyland in Anaheim.
Dear Carnival,
In May 2010, my wife and I were aboard the Pride out of Baltimore. It was my 19th cruise since 1970 six of which have been on Carnival ships. I don’t do this very often but I want to let you know that out of all my cruises this has been my favorite. We live almost 2 hours from the port and it was the easiest embarkation and disembark in all my cruises. I have never been on any ship that has been so organized and customer service friendly from the Captain to the cruise director to every staff member. We have cruised every year for the past 12 some of which have been with family and friends. The Pride’s staff went above and beyond more than other ships we have been on. We are looking into cruising again in December with a big group on the Pride. I was also happy to learn that you will be sailing another ship out of Baltimore this year to Bermuda. I know you usually hear complaints so I thought that I would take the time to acknowledge a job well done. Kirk is one of the top 2 cruise directors I have seen in 40 years of cruising and usually when I dine I very rarely see the maitre d, until the last day. Our maitre d’ was on 2 other ships with us and he remembered us. His name was Rowan and he made a point to stop at our table once or twice and evening to make sure that we were happy. We are so looking forward to our next Carnival cruise. We sailed to Hawaii for 15 days last March on Celebrity and other than visiting the islands the staff, activities and shows couldn’t compare to the Carnival Pride. I want to thank your team again and we are looking forward to our next cruise.~~
Sincerely Mark & Minerva Kowalski
Hi, my name is Olga my husband and three children will be sailing on your Carnival line on Oct. 8th. We are very excited to be a part of this 5 day adventure as we saved up for 2 years to be able to go on this trip. My husband is a disabled law enforcement officer and our lifetime wish after 22 year is to renew our wedding vows. Unfortunately it is not something that is within our budget.please help us make our dream come true it will just be us and our 3 kids traveling. my husband has a machine in his heart after we return he is getting his machine replaced. PLEASE HELP US ALL WE WANT IS TO RENEW OUR VOWS ON OUR WONDERFULL CARNIVAL BOAT. MY NUMBER IS 786 399 7779 OR 305 200 6284 MY NAME IS OLGA SERAFIN WE WILL BE TRAQVELING ON IMAGINATION ON OCTOBER 18 OUR 22 ANIVERSARY IS OCT 23 I ASK GOD THAT IT IS NOT OUR LAST PLEASEEEEEEEEEEEEEEEEEEE HELP US
I HAVE TRIED WRITING TO THE WEDDING DEPARTMENT AND HAVE NOT RECIVED AN ANSWER. I AM JUST ASKING FOR A LITTLE HELP TO MAKE A DREAM COME TRUE.
Dear Mr. Cahill,
My wife and I really enjoyed our very first cruise last year on your Legend Cruise ship out of Tampa. So much so, we booked another cruise this year on the Triumph out of New Orleans. I did not bother with cruise insurance since it was only a five day cruise and both my wife and I were very excited to go on another Carnival Cruise. We have been counting the days and marking them on the calendar. Two weeks ago my wife was diagnosed with breast cancer. We still hoped that we could take care of the illness thru a mastectomy and still enjoy our cruise. After our visit with the oncologist today, 10/5/10, we have learned that my wife will need Kemotherapy and can not make the November 27 sailing. I called Carnival as soon as I got home today and asked if we could re-schedule our cruise. This would give Carnival 53 days to sell our cabin and keep my wife and I loyal Carnival fans. It would, most importantly give my wife something positive to live for. We were told that we would be charged 200 per person cancedllation fee and there were no credits given, but we could write Carnival and plead our case as a hardship (Which believe me it is) With only 53 days left I could not get a letter and all the documentation together in 3 days and shipped to Miami. Could you find it in your heart to help us? We have been under a great deal of strain and my wife has a very tough road ahead of her dealing with her own servival. All we are asking is a credit so we can sail when she has completed her therapy.
Truly Yours,
Richard & Deborah Jacob
Res # 94SM35
Dear Mr. Cahill,
We have been cruising with Carnival for the past 15 years. We have been on 10 cruises and are considering a 11th with Carnival but my issue at hand is the customer service that I received for my last cruise. My twin sons have been cruising for the past 10 years and this past cruise my son at the last minute was told by his employer that he could not have time off. We in turn did not ask for a refund but your customer rep kept insisting that she could not refund our money and I kept trying to explain to her that I that I did not want a refund and then I asked to speak to her supervisor and during this entire time it was an battle. Once I talked to the supervisor and explained that I just wanted to make sure that my son would still get credit for the cruise since he was working towards his VIP status and she said that it would not. I told her that I did not understand why it would not and she told me that it was not fair to Carnival because someone else could have taken that spot and I told her that no because my son would still be in the room and I said no my other son is still in the room and she said very rudely that there was nothing that she could do. This is not the first time we have had problems with customer service. The last time was when something happen to the computers and some of the data was lost and we were told to get our status we would need to have proof of all the cruises that we went on. We did have some sort of proof a card for one person or another etc but she said that we would need to have one for each member of the family well we did get most of it strengthen out we are still missing 1 cruise but that was better then all of us having different amounts. She said that there is a problem that needs to be worked on is if more then one person has the same birth date she said that it will cancel the other one out that does not work well with multiple births such as twins. Please let me know if my son will be able to use this as one of his cruises since he did pay in full and did not receive a refund.
Thanks,
Mary
HI, YES, THAT WOULD BE A GOOD IDEA,, AND TRY TO GET CARNVAL TO MAKE THE SHIPS MORE ‘ADULT FRIENDLY’ DURRING THE TIMES SCHOOLS ARE IN SESSION.. WE ONLY CRUISE CARNIVAL, AND WE REALLY GET UPSET WITH PARENTS, WHEN THEY BRING SMALL CHILDREN ONBOARD WHEN THEY SUPPOSE TO BE IN SCHOOL! WE HAVE ACTUALLY CONTACTED DHS TO TRY TO GET INVOLVED IN CRUISING, TO SEE HOW THESE PARENTS LET THIER SMALL CHILDREN RUN AROUND WITH NO SUPERVISION! IF THEY WERE HOME, THEY WOULD BE ARRESTED! I KNOW, IM A RETIRED COP !
During September of 2010, I went with my family to celebrate the first birthday of our baby, aboard Carnival Victory. During the travel, almost everything was fine, until we arrived to San Juan, Puerto Rico, because we were informed of the itinerary (an also was mentioned on my contract celebrated with Carnival, through a travel agency in Mexico), that we were arriving at 7 am, so we bought a plane ticket with AA, departing at 9:30 to Miami (September 12, 2010). It means we had 2.5 hours to leave to ship and go to the airport. We informed that to the ship staff since the firts day, in order to speed up the disembark and also the previous day, we went to Guest Information, but nobody pay attention to our request, saying it was our problem, thay can do nothing about it, and that it was very difficult. People from Serbia, South Africa and Ururguay treated us with bad attitude. Finally when we arrived, we went again trying to obtain a positive response, buy again we did not receive a solution. Only we received a tag for our luggage in order to have “express treatment” but we had to wait more than 1 hour at the auditorium, with nobody taking care of our situation, so finally we left the ship until 8:40 am and we went to the airport, arriving at 9 am, missing our flight. We had to wait 4 more flights to Miami (because we were on waiting list), until finally departed at 3 pm (5.5 horus later), so we missed time, money and reservations because a bad attitude of the staff onboard. I think it is duty of the personnel, because we informed that since the beginning, and all of the days the itinerary was on ime, except that day and nobody showed the right attitude to helr us with that speacil situation. I think that Karl, had to deal with these situations instead of organizing last minute bingo games. I would like to receive and explanation and a solution to my problem because we missed money, because of this situation and also complained with our travel agency (Palacio de Hierro), that is one of best in Mexico, that it is starting the prmotion of your trips in this region.
Thanks in advance.
Dear Mr. Cahill: I recently booked a cruise on one of your ships. I was told by e-mail that my final payment was due on Feb. 7. I had a family emergency, and contacted your cruise line to inform them of the situation. I told them I would make the final payment on March 17 for my cruise. No-one would work with me to insure that my room would be held. My booking number is 74zl42. I put 1500.00 down on this reservation. Your cruise line canceled my booking and only credited me for 900.00. I was told that the 1500.oo would go to my booking, but your agents are telling me that only 600.00 will. I do not want to cancel this cruise, or lose this booking or suite. The suite number is 7294. Please do every thing you can to help me fulfill this cruise. It means alot to me. Please respond as promptly as you can. The ship is the carnival Freedom leaving port on April 23 from Fort Lauderdale. My home phone is 484-266-0683. Please respond asap. I cannot get anywhere with the agents you have working for you. Thank you, Elaine Townsend
Dear Sir,
The above has not been resolved with Carnival. I am very upset that they cancelled my cruise and I promised to pay on the 15th of March. No one would work with me and be supportative. I want my cruise to stay booked The booking number is 74ZL42 Rooom 7294 GS suite. I am not sticking Carnival I definitely plan this cruise. I am just waiting for my bonus on March 15th and will call in my payment. The cruise agent I spoke to was horrible to me and treated me like I didn’t matter at all. I am looking forward to going on the Carnival Freedom on April 23-May 1st. I hope you can help me. I am taking my daughter as a surprise. This is my 2nd email to you asking for your help. Sincerely Elaine
I just got back from a cruise on the freedom for 8 days. Had a great time but when it was time to get luggage at the pickup i had 1 piece missing and when i found it the handle was all broken and my tags gone and it was thrown in a pile of other luggage damaged, now i had one of your employees pushing a woman through the luggage part and he saw the luggage all damaged and just called a porter to pick it up, when i got home and called they said he should of given me a form to fill out and they cannot do anything for me, this was a new set of luggage that i figured would last me my lifetime but now i cannot use it and no way to get help. this luggage was not cheap luggage and the piece they broke was not even heavy. they just throw the things all over, and i was upset that the employee that works for you did not tell me what i could do, and i said to him they broke my suitcase, he just said nothing. this is not fair and i saved 2 years to go on this cruise. Please have them take better care because people pay alot of money to go on a cruise and when you have a problem and the attitude is they can’t help you is very sad. Now i have luggage that i cannot use because there is no way to get it fixed. i hope you take the time to read all of these, because people take the time to write. i have never had this problem before, grace moniz
please give me ajob in your cruise.because so hard to get a job in your cruise.plaseeeeeeeeeeeeeeeeee.i p[romise you to be a hard worker
Hello my name is Richard Charlot. On 8-3-11, I paid for two tickets for a four night cruise with Carnival Imagination. I paid $1,149.34 for me and my girlfriend Romaine Banton. My cruise line booking number was 682kR4. On 8-15-11 at 12:00pm, I wasn’t able to board because my girlfriend did not bring her Alien Registration card. I later found out that I could not get a refund. What made matters worse, I also found out that I could not get a credit to go another time on the cruise. I have never been on a cruise before and this was definitely not a good first impression. I lost all my hard earn money which I’ve been saving for 3 months. All I am asking for, is a credit to book another cruise with in a year. If there is anything u can do about this, I would appreciate it.
Although I enjoyed my trip immensely. This is what I came home to. Please asssist me on the next step.
After enjoying a wonderful cruise on Carnival Cruise Line dated October 16th through the 23rd The PRIDE, I was horrified to find a piece of my luggage missing when I went to retrieve it from customs. I cannot believe that there is no accountability with the Carnival cruise ship and customs on retrieving a personal belonging in the care of others (the agency and the cruise lines). There is no identifier on the bags other than a strip label having your name and address that can easily be torn from the bag, leaving it exposed to theft. I have lost my bag containing belongings I can never replace as well as precious articles from a deceased relative (Grandmother valuable necklace and earrings to name a few-mistakenly place in bag). The bag contained my entire gift purchased in ports and on the ship for my family and friends, priceless photos I bought onboard. I was told to give the customs 24 hours and call them to see if my bag was returned only to find out that the paper work I filled out had not gotten send to the necessary people handling lost and found items in Miami Florida. I was then told to call on Friday October 28, 2011 which I did they explained to me and my husband I need to contact the travel agency that booked my trip and see if I had insurance on the luggage that was lost due to others negligence or and policy not in place to retrieve personal items. Anyone can easily take a bag not belonging to them. They are free to anyone’s disposal. This can be done purely by error. However, if the individual is not an honest person, or just does not want the hassle of returning the item. Then to bad for the poor sole this happens to. I have taken several Carnival Cruises in the pass and would like to continue to do so. But at this time I am very unhappy with this process and do believe many changes should occur.
The most glaring one being you must identify the item you are taking by some kind of ticket tag like is followed in the airline business.
Please let me know what options I have in either helping me to find my bag or compensating me for my loss.
I have had several sleepless nights not knowing whether I will see my bag and its contents again. This is very disturbing
Gerry, 32 Carnival cruises-33rd on Dream 12/10/11, On Liberty cruise 9/20/11, the logo pin given to Platiinum guest only had Carnival on it, and not the name of the ship sailed on. Why?? Go back to the old pin so a person will know which ship it was for!! Also, for Milestone guests(25+ cruises) a few more perks would be nice, such as Royal Caribbean, the more cruises, the more perks. Milestone members are certainly faithful to
Carnival and surely deserve it. A good discount for every 25th cruise, off only the base price, is nice, but how many cruisers reach 25-50-75-100. I only know one, Mama Dorothy Schroeder at 100+. I, at 75, probably will never hit my 50, even at 3 cruises a year. Hope so, but doubt it. No other gripes. Very happy with Carnival, will stay faithful. Leonard Cole
Dear Mr. Cahill,
Was very disapointed with the 11-14-2011 cruise on the Carnival Magic.
Poor service 2 1/2 hrs for dinner causing missed shows
Poor quality/taste of food (cost cutting?)
routed to undesireable ports with out prior knowledge (Progresso)
duplicate billing/debits to card account
only $25 given as ship credit
7 prior cruises with Carnival “do not believe there will be another”
Did not hear ANY postive comments from other customers regarding this cruise
Gary Cook/Jackie Cook/Sharon Duncan
Is this a black hole, or willl any comments be offered by Carnival ?
As you can see on the top this is a private blog. This post is an open letter to Gary Cahill is just my hope that it just might be read by him or other Carnival people.
i know you dont care but just want to let you know this was the worst cruise i have ever taken!! all the food on this cruise was worse than eating at a resturant with a “F” score from the health department – if this had been my first ever cruise i would never ever go on a cruise for the rest of my life but since i have cruised on other lines i knew it was just your line – SHAME ON YOU!!! you have no respect for the quality of your food all you care about is makeing money and not getting return business – if all i wanted to do is walk around a ship with nothing to do and eat crap to sustain myself i would have sat in front of a trashcan on the strip in las vegas!! this was supposed to be a VACATION get away and enjoy ourselves trip – well that didnt happen!!! THANKS CARNIVAL YOU LIVED UP TO YOUR NAME “A CARNIVAL” THATS WHAT I FELT LIKE I WAS AT
Cahill needs to go. We all miss Dickerson
YES-YES_ Cahill should go. Need a man with the integrity,moral values, and one who will be for the average cruiser more and also do more for the milestone mambers (25+ cruises). They are faithful to Carnival people. Bob Dickinson was one of those moral persons. Miss him so much.cruisercole@yahoo.com
Don’t seem to do much good to write anything. Even at 34 cruises, I have never heard from Carnival, Cahill, or John Heald. cruisercole@yahoo.com
HELLO MR. GERRY CAHIL; AS YOU HAVE HELPED ME BEFOR. I AM ASKING FOR SOME CONSIDERATION AS ON MY 14 DAY CRUISE ON THE PARADISE PANAMA CANAL SOMETHING IN THE AIR CONDITION SYSTEM CAUSED ME TO BE VERY SICK AS LONG AS I WAS ON THE SHIP THE 1ST. TIME I WAS EVER SICK ON ANY OF THE 8 CRUISES I TOOK WITH CARNIVAL. I HAVE REPORTED IT BUT WAS TOLD NO COMPASATION TO ME AT ALL??? AS I WAS ALSO ROBBED IN COLUMBIA,, MY CRUISE BOOKING # WAS80W4R1 ALL THAT CARNIVAL DOES IS CALL ME AND ASK IF IM OK. THATS ALL GOOD BUT WAS ONLY ILL ON THE SHIP WAS WANTING TO GO ON THE SAME SHIP AGAIN BUT AFRAID THE STSTEM IS NOT FIXED??
Mr. Gerald Cahill
President & CEO
Carnival Cruise Lines
Sir:
Knowing that Princess Cruises is part of the Carnival conglomerate, it’s a big shame to see the original Pacific Princess, featured in the ’70s TV series “the Love Boat” will soon be scrapped. The least your company could’ve done would be to keep and maintain that icon as a floating hotel or maritime museum, for all the success it catapulted the cruise industry into. If it weren’t for “the Love Boat,” where would the cruise industry be today?
Sincerely yours,
Girly Gay
Carnival cruise lines
Just would like you to know I have sailed with you since 2006. I have told everyone how great your service is along with your soft sleeping arrangements and Food. I havent since found a miami vice as good as yours. My parents were also on the newly wed game. The way you let the customers get involved is awesome.
I have probably sent you a total of 9 new customers since because of my experience with you. Carnival Cruise is by far the best vacation experience ever. Thats why I am returning June 30th 2012.
Thanks for everything,
RDavis
past guest
Mississippi
What is said is very true. I know, I’ve been of 35 Carnival cruises, 3-4 per year and Mr. Cahill knows me. cruisercole&yahoo.com (Leonard Cole)
Very true 49 cruises (35 on Carnival)